HANK'S NATIONAL STATEMENT :
"We don't make the rules, we are forced to act in accordance
with the laws as set down by Parliament"
from Channel 9 Current Affair - FULL
STORY HERE |
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BEST COMMENT YET !!!
FROM : Bill Woodstockl: bill.woodstock@hotmail.com
DATE : 30 April 2012
Dear Publisher,
This website has forthright views and is presented as a champion of
the the people. It is also a vehicle for personal attacks on an individual
who is repeatedly identified. So, it the name of fair play, why don't
you publish your name and registered address of the website? If you
are confident of your facts and rights, why hide behind "the publisher"?
It's a reasonable question.
Cheers Bill
Publish your comment: YES Publish your name: YES |
PUBLISHER'S RESPONSE :
Dear bill.woodstock@hotmail.com,
thank you for your feedback.
A simple whois of HankJongen.com @ http://whois.domaintools.com/hankjongen.com
(or another public information service) will reveal my identity as
Gordon Craven plus other public domain information about me as registrant
of the domain HankJongen.com.
Yes, I agree your request is a reasonable question which I believe
I have answered above, however I am unclear of who you are referring
to as regards your allegations that I am making personal attacks,
i.e., is it Craig Numbnuts (gutless bully of a public
servant who's real identity is concealed by Centrelink) or Hank (who
serially refuses to respond to matters raised on this website) or
someone else????
PLEASE WOULD YOU CLARIFY.
Kind regards
Gordon Craven - Publisher HankJongen.com |
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HankJongen.com
- THE UNAUTHORISED by HANK, WEBSITE.
•
Centrelink
is an Australian Government Statutory Agency which represents
that it....
"assists people to become self-sufficient and supports
those in need"
•
however... in the process the Centrelink culture
can extinguish that
fire in the belly
for work & life itself in the "Lucky Country"
•
Oh yes!!!
...we are so blessed to be in the "Lucky Country"
the home of gutless, self-serving political arseholes &
the myriad of overpaid, unproductive & tricky Public
Servants, SUCKING THE LIFE OUT OF THIS COUNTRY...
(Gordon
Craven publisher)
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( 4 November 2011)
The first thing the Australian public should understand
about Hank Jongen is that he is NOT "The General
Manager" or "Boss"
of Centrelink that he allows himself to be falsely represented
as, all over Australia for a number of years so as to mislead
or deceive the Australian Public. Hank Jongen is merely
the General Manager for Communication & portfolio spokesman
source
(AKA to the Australian public - A Spin Doctor), employed
to launder the Centrelink image. This is along with a whole
raft of other managers (around 200 or so) in the Dept.
of Human Services Portfolio >
CENTRELINK
ORGANISATIONAL STRUCTURE (from 2010-11
Annual Report)
•
This is the first in a series of misleading or deceptive
Centrelink hoodwinks to be revealed by this website and
CentrelinkGetsSued.com
• |
This website launched on
4 February 2010, was initially about seeking further communication
and clarification from Hank Jongen on a number of issues
considering Hank's statement (see above) on national television
about the conduct of Centrelink
per its interpretation of the laws set down by Parliament.
•
However, recently the publisher of this website
had the misfortune to experience first hand the Centrelink
culture often complained of.
The publisher had to endure false accusations with threatening,
grossly intimidating, bullying and aggressive conduct by
an employee of Centrelink
by the name of "Craig" (who refused to provide
his surname) at the Centrelink office at Noosaville in Queensland.
The publisher believes that this conduct was an attempt
to provoke him into defending himself against imminent violence
as he was in fact in fear of imminent violence. Had the
publisher physically defended himself, of course he would
have been arrested and for certain breached, which is thought
to be the motive behind this disgraceful conduct.
The conduct was aggravated by the Centrelink
office manager who appeared more concerned at whitewashing
the employee conduct, blaming the publisher for it and seemingly
making no attempt to discipline the employee.
Accordingly court proceedings against Centrelink
(Department of Human Services trading as Centrelink,
ABN:
29 468 422 437) and its offensive employee "Craig"
are being prepared for:
• Declarations • Orders
• Misfeasance in Public Office • Intentional Infliction
of Emotional Distress
• Negligent Infliction of Emotional Distress •
Civil Assault • Attempted Extrinsic or Collateral Fraud
(cover up)
• Restitution • Damages / Nominal Damages •
Aggravated Damages • Exemplary Damages (to charity)
Oh and of course... as always,
Centrelink's Hank Jongen remains silent!!
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| QUESTIONS TO BE RAISED : |
1. Does Centrelink provoke breaching
by -
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(a)
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Disgraceful conduct similar to above? |
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(b)
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Failing to send appointment letters or
sending letters to arrive on the day of the appointment? |
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(c)
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Forcing customers to re-visit the same
Job Service Provider when there has been a clear breakdown
in working relationship, or where a complaint has been
made against the Provider for breach of the Code
of Practice or Service
Guarantee? |
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(d)
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Requiring the customer to comply with
useless, inept, futile, degrading, non-employment goal
or oppressive conditions to receive a continuing payment. |
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(e)
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Clearly inept, belligerent, antagonistic
or unhelpful decision making? |
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(f)
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Making arbitrary decisions seemingly unsupported
by legislation (Ultra
vires) or judicial decision, and then refusing to
provide details of the legislation or judicial decision? |
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(g)
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Simple Simon attitudes by Authorised Review
Officer (ARO) reviews, where the ARO is unable to understand
and provides a NumbNuts
(A medical condition whereby the sufferer
has restricted blood flow to the genital region due
to having their head jammed up their own ass)
response to what you are complaining about (SOURCE). |
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(h)
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Any of the conduct encompassed by this
legislation ADMINISTRATIVE
DECISIONS (JUDICIAL REVIEW) ACT 1977 - SECT 6 in
the circumstances required by the Commonwealth
Public Servants Code of Conduct? |
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•
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SUBMIT
YOUR EXPERIENCES HERE |
|
| 2. Do employess of Centrelink
have breaching competitions? (e.g. prizes for issuing the
most breaches) SUBMIT YOUR EXPERIENCES
HERE |
| 3. Does Centrelink raise debts
illegally by falsely labelling customers as welfare cheats?
SUBMIT YOUR EXPERIENCES HERE |
|
|
| • CENTRELINK
EXPERIENCES from DSPoverseas |
| • Absolute pity they are all not like Sue,
Sue
a champion of service delivery |
| • "Blaming the victim is, apparently,
good for business"... Centrelink
and the government "don't give a shit" |
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VENT
YOUR SPLEEN
OR
PUBLISH A QUESTION TO HANK
ONLY VENTINGS or QUESTIONS THAT
ARE GIVEN CONSENT FOR PUBLICATION CAN BE PUBLISHED.
|
HANK PSM
(Public Service Medal (Australia))
don't ya just luv it!!!
REFUSES TO RESPOND TO THE ISSUES RAISED ON THIS WEBSITE.
ACCORDINGLY... QUESTIONS RELATING TO CENTRELINK'S INTERPRETATION
OF THE LAWS OF PARLIAMENT REMAIN UNANSWERED
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DATE
: 25 June 2012
Dear Hank, my 18 year old grandson has been denied the disability
pension by Centrelink in Launceston, Tasmania and I feel that
this is wrong. He is in a wheelchair permanently will never
be able to walk, and has problems with his muscles from the
waist down. He has to clean himself during the day as he hasnt
got a lot of control over his bowels. Launceston Centrelink
wont give his a disability pension cause they think he can work.
Wherever he goes they would have to have a disable toilet for
him and a table for him to get changed on. Most places dont.
This young man has enough on his plate without being denied
the right to have what he deserves. If you can help in anyway
it would be greatly appreciated. My grandsons name is Steven
Dobson and his address is 1/24 Dunning Street Invermay 7250
Tas. Thanks Hank for any assistance. Marcia Dobson
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 17 May 2012
HANK! IF CENTRELINK WAS YOUR " HEART " YOU WOULD BE
DEAD!!!!
BECAUSE IT DOES NOT WORK!!!!!!!!!!!!
I NOW ONLY HAVE ONE WEEK LEFT BEFORE I START INTENSIVE CHEMO
AND STEM CELL REPLACEMENT, AND I HAVE STILL NOT RECEIVED ANY
SICKNESS BENEFITS.
PLEASE TELL ME WHY YOU HAVE ME AS " HOMELESS " WHEN
I HAVE BEEN LIVING AT THE HOME ADDRESS THAT YOU HAVE ON FILE
AND HAVE BEEN FOR THE PAST FOUR YEARS! WHAT A LOAD OF CRAP!!!!
I MAY HAVE TO MOVE TO " HOME ISLAND" TO GET ANY RESPONSE
FROM YOU AND / OR YOUR PEOPLE, CAN YOU TELL THAT I AM NOT HAPPY!
I CAN BE REACHED ON 0458342056
DARYLL PLUNKETT
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 17 May 2012
Through no fault of mine, I was placed in the "care" of recoveriescorp.
I did EVERYTHING to the letter, yet here I am, another victim
or welfare cheat caused by some over paid and under skilled
centrelink "person" About 9 months ago I wrote a letter requesting
an explanation, YEP as expected, nada, pou te hou, nothing.
Mr Jongen, I strongly resent being called or labelled a welfare
cheat by you on National TV. John Williams 421-419-154A I am
now under DVA QNSS0657
john williams
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 10 May 2012
What do i have to do Hank? I am currently fighting cancer and
waiting for details of my claim for sickness allowance while
i am in hospital! It feels like the " boat people"
are better looked after than me! What do i have to do??????????
to get a straight answer from you and/or your people..........
Daryll
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 20 April 2012
This couldn`t be the same "Craig"?..... This Craig is a recent
"team leader" at an office of Interrogations and Stupidity,known
as Centrelink in Melbourne.I was told wrong information by this
bully and when I questioned his authority,he approached me and
stood 5 inches from my body in an intimidating manner,and said
"to leave the building".Of course I complained to CCR and received
a phone call from the Manager who told me, NO, the information
"Craig" shouted at me was WRONG!. My question to Hank is why
this "Craig" still in this position of a "team leader"? Its
quiet apparent watching him,he is unsuitable and unstable (as
I experienced first hand),to work with the general public.And
more importantly he is giving wrong information to centrelink
Clients!
John
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 19 April 2012
Well, Centrelink rang mental health who rang DoCS after I complained
that the father of my youngest child would not stop abusing
me that he had to pay Child Support. A lot of bad things happened
but in the end DoCS took the child from Kindergarten class room
and gave her back to the father. Three children previously were
not this mans but next one up, 10 years older than youngest,
had run away from home after mum left many years of abuse from
this man to self and other children. Teen was living with family
members who were supplying drugs and allowing molestation of
14 yr old, Centrelink was supplying 340.00 per week living away
from home allowance to drug dealer/pedophile consort, plus DoCS
supplying unknown amounts of support. Mum was told kid could
do what she wants, live where wants, mum rang NSW police, Centrelink,
DoCS constantly for help and support but instead got youngest
child taken by DoCS, debt for older son, and two years later
teenager now 16 (almost 17) ringing her to please come get her
as they had thrown her in a DoCS refuge at Cessnock. Had drug
withdrawal, had been raped and molested. Today, almost one year
later, Centrelink cuts child off each month for new reason,
mum has rehabilitated child ie no drugs/no alcohol/ no sex abuse/
back in study, but Centrelink keeps cutting child off payments.
Mum lives on pension for PTSD (ie: crazy person) after Centrelink
officer rang mental health and DoCS about mum being abused by
ex and them taking two youngest kids away, mum ended up homeless
had to go to ON TRACK to get help to get back into a rental
house. Today mum hears that Centrelink is to be dumped by a
liberal Aussie government. It is just like hearing for the millionth
time, its your own fault, you dont deserve to live in Australia
even though you were born here.
Kath
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 16 April 2012
I am a 53 year old disability pensioner with lymphoma. I do
not have to seek work but I cannot survive on the pension. Voluntarily
I sought out a job network PROVIDER!. After 12 months of asking
for financial help with a course to update my current skills
of teaching computers, I paid for it myself, needing to save
for it over a period of 6 months. While attending the job network
PROVIDER, ROCKYBAY DISABILITY EMPLOYMENT SERVICES, I was shown
how to read the employment section of the newspaper by a Graham
Ladyman, all of 23 years of age. After my last attempt to ask
for financial assistance I was exited from the job network PROVIDER.
My mobility allowance was cancelled although I was looking for
work and studying. I rang the mobility allowance dept in Oct
2011 and as expected no one answered the phone. I have been
to members of parliament, the manager of centrelink in Fremantle
none of them have been able to get the mobility allowance dept
to answer the phone. I have written to julia gillard that was
a waste of time! All I want is for some useless public servant
to get permission from their union to answer the phone.
All public servants are our NATIONAL DEBT!! Not the unemployed!
Nadia Compagnon
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 31 March 2012
Vulgar and Venal Centrelink conduct, LIFTED
FROM DSPOVERSEAS You can fight C/L and win :
....Once Welfare Rights (WR) had contacted Centrelink (C/L)
the couple were called into the C/L office and told by the interview
officer that if they continued with the complaint to WR, that
the husband would be deported, the husband had come to Australia
with his mother at the age of one year old and had been called
up to the army during the Vietnam war and here was this C/L
jerk making threats about getting him deported, then he turned
to the wife and threatened her if she continued that he would
have her sent to jail for the rest of her life......
MORE
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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| UPDATE >>>>>>> |
DATE : 11 April
2012 Well well after 60 days of FOI
bullshit...... Mr. Craig Numbnuts must have decided that
he objects to having his name and address being released to
me, when as a Centrelink public servant he threatened me at
Noosaville by uttering the following words into my face :
• “I will fix you”;
• “Believe me, I can and I will make it my business
to fix you”
The excuse provided by Department of Human Services FOI (Surfers
Paradise Qld branch, AKA Centrelink), is that their employee
would suffer a substantial adverse effect on his management
or assessment of personnel by the Commonwealth.
EDITORS NOTE : That's why the FOI was made... to reign
in this prick!!
It seems that Mr. Numbnuts doesn't actually have
any balls at all... to go numb.
more at : Centrelink
Gets Sued |
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DATE
: 2 February 2012
i am interested to know several things.. centrelink have just
told me i have an 80,000 debt. for over the past 7 years.. centrelink
were told in person i was working every time i changed jobs
they were notified..however there is nothing on my cl file to
prove this..my kids were doing paper rounds and as under age
the money was going into my acct apparantly this is still considered
my income. The girl who has been contacting me from townsville
office is rude and threatening, i have asked for a review of
this decision however was told yesterday it was not recorded,,why???
I asked for a different officer to review my overpayment 6 months
ago this has not occured.. how is it when cl are notified of
people working they fail to record it on your file, thus the
person hit with huge bills..this is stressful and having a huge
mental effect on my health which cl know is fragile...i am at
my wits end i call cl placed on hold for 20 minutes therefore
using all credit on my ph...and yet the girl at centrelink continues
to harrass me, what do i do.. no records to state they were
notified i was working..no independant review officer records
of request,,same girl calling and being offensive. doesnt seem
to matter what you do to do the right thing, you are still at
fault.. its becoming a witch hunt, i think ill have a heart
attack if this continues. the i spose they will continue the
witch hunt with my kids.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 26 December 2011
Is there any chance of receiving payment for a cancelled PES
Supplement that was cancelled by centrelink before my course
completed. As the payment was cancelled I was forced to get
loans from the local Pawn shops to augment my income. I currently
have over 15 pawn shop loans due to this cancellation. What
brainiac a centrelink is of the opinion that a TAFE Diploma
course that runs over a year and a half will be completed in
the first 6 months. I am referring to TAFE course 19043. Run
at west Wollongong campus during 2010. I have sought legal advice
but because i did not lodge a complaint before the "time" ran
out i was not able to get this money that i needed and still
need. I was then given a "Application for Compassionate payment"
form. Is there any centrelink Representative that will sit with
me and help me fill out the form or perhaps just discuss the
situation with me, an ARO Authorized Review Officer does not
apparently have the appropriate authority to do anything. I
would like to sit and discuss my compassionate payment predicament
with someone who can make a decision, and not have forms sent
back and forth, with debate opened as to weather or not i filled
in some part of the form correctly.
If assistance is required for a recipient of a Pension why do
I continue to get crap from centrelink. It seems like a nice
job, sit on ass all day, talk to people, do as little as possible
to help anyone including pensioners. These people need a short/long
Ethics course perhaps?
my centrelink number is 206511296T
Incidentally for the time i was not paid - last six months of
the course I received no marks below Credit level. I am not
someone who like failure and wasting time, just to get an extra
payment!
Also in regards to compassionate payment, I am currently unable
to use most of my centrelink payment because of the interest
charged buy the loan providers that i was forced to utilize
because of centrelink's inadequacies.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 13 December 2011
TO: Centrelink, Reply Paid 7800
Canberra BC ACT 2610 / international.services@centrelink.gov.au
Over the past years we have sustained a lot of damage based
on what is today known as a fare to assume judgment from Centerlink
review section 4 years ago. Although this is recognised today
as having been an error by Centerlink review section Adelaide
the damage done is not compensated for.
What do you suggest we do about these losses? Before we
seek criminal prosecution upon those responsible. Accountability
will be requested.
Thank you,
Oswald Bruggemans - South Australia
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 18 November 2011
Hank,
Why is it that a 19 year old who's recovering from a serious
elbow surgery two months ago is still on Newstart, and still
getting hounded to look for work when he clearly is unable to
work? I'm also homeless, but knowing centrelink...it's a two
second 'poor you'. What am i supposed to do? This is pathetic.
The day i kill myself due to this welfare system and bullying
is the day i hope you step down. God help this 'wonderful' country
:(
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 28 October 2011
It must have been Hank's unlucky day. While performing his spin
doctor duties as communications manager for Centrelink, Dr.
Hank gets on talkback radio in Brisbane to tell us all how wonderful
Centrelink is.
About the second or third caller was a lady aged pensioner who
was also the carer of her disabled husband. She calmly explained
in detail about the atrocious service she received from Centrelink
Toowoomba. She detailed how the staff were rude and unhelpful
while she waited to be attended to and when that finally happened
a Centrelink staff member slammed the documents she had provided
onto a desk and told her in a rude manner that she should have
provided photocopies.
The elderly lady said that the conduct made her feel most upset
and that when she got home she had a good cry. "Centrelink
staff are lucky enough to have a job", she said, "why
can't they be more compassionate to those who don't."
I was distressed by the plight of the elderly lady and Dr. Hank
didn't seem impressed either, he also appeared to have some
discomfort. However instead of arranging to get the lady's details
off air he said he would "speak" to
the Toowoomba office about it, and went on to detail what "should"
have happened like when he recently paid a "surprise"
visit to Centrelink at Beenleigh (as if that shiny chome dome
of his together with his minders, would not set off the bloody
fire alarm!!).
Dr. Hank then described how he experienced a wonderful "meet
& greet" service at Beenleigh and this is what
"should" have happened to the elderly
lady.... yeah right Dr. Hank.
Of course this interview was NOT recorded on Podcast by the
radio station (perhaps it's cash for comment???).
SO MY QUESTIONS TO Dr. HANK ARE :
|
1.
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Being just a spin doctor,
do you have actual authority to discipline a public servant? |
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2.
|
What are the details of your
contact with Toowoomba office? |
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3.
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What was the outcome of your
contact with Toowoomba office? |
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4.
|
Why don't you tell these
sort of stories on your Facebook
pages and other propaganda outlets of yours, instead of
concentrating on the ones you want us to hear while being
silent on the ones that you find uncomfortable? |
BTW. Am I able to tender for Barrista services to your national
"meet & greet" program?
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 25 October 2011
I wanted to contact centrlink so obviously I went to the website.
Whoever designed it had the intention to discourage people from
contacting centrelink. How difficult can it be to have simple
phone no. up front. What did I do next I went to the white pages
I suggest you lift the white pages content onto your website
upfront.
If you are the CEO I suggest you resign and let someone with
at least high school intelligence take over and start by improving
the ease of doing business.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 21 October 2011
Dear Hank
Why do you continue to allow Centrelink employees to act in
ways which are fraudulent, illegal and then mentally and emotionally
abusive on top? This same bullying tactic is often used by your
staff to prevent further questioning of corrupt actions of other
staff, by the victim.
If you really wanted to fix these issues, you should xxDELETEDxx
the Commonwealth Ombudsman and Privacy Commissioner's Office
to also break the laws, to enable them to cover up for your
department's corruption.
Your salary amounts to welfare xxDELETEDxx. Your job description
involves working for a department which issues welfare payments.
Your job description is not to xxDELETEDxx your staff to find
illegal ways to deny those payments to the people who are legally
entitled to them. Therefore, you should not be paid, and should
be fired immediately.
Other wasted pay packets are your ARO's and both of the Social
Security Tribunals, which only find ways to cover up for corruption
by your staff, and endorse whatever creative story they have
come up with to deny a person a payment.
Why don't you weed out some of your more corrupt employees and
put an end to it all, instead of letting it breed out of control?
Does the majority of tax paying Australians really understand
that for nearly every person on a welfare payment, you are paying
almost the same amount of money to a privately owned company
to spy on that person, without really doing anything towards
finding them a job. More people taking home a pay packet for
defrauding our country.
Get rid of the leeching employment agencies. Make them find
employment for their clients, and only be paid once they have.
Make the hiring company pay for the service, instead of the
government pretending that they are doing it for those unemployed
people.
The whole of DEEWR is corrupt, filtering down through your department
and those agencies contracting to you. We are sick of it, and
demand an end to it.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 18 October 2011
I think I can speak with a bit of knowledge on this having worked
for Centerlink for 12 years.
The first thing you have to accept is the staff couldn't care
less about the people that walk in the door. They are just public
servants who are paid to do a job and unfortunately a great
deal of them have very poor people skills. Just treat Centerlink
for what it is a Government department that pays you a small
amount of money to get you through till you find employment.
(As for pensions, family payments etc. that is a whole other
ball game). The training that the staff receive is minimal and
most training consists of word of mouth training from one staff
member to another that eventually becomes corrupted. You can
prove this to yourself my writing out a list of 10 or so questions
relative to your situation something that has specific answers,
then call Centerlink say half a dozen times and ask your questions
and make note of your answers. (This works better if you don't
give your name just a general query), I will guarantee that
the answers will not be the same, you may score one or two that
will be similar but generally they will contradict themselves.
If you bring to their attention that the last time you called
that wasn't the information you were told you will be advised
that the previous person must have got it wrong.
Employment Agencies in my opinion are predominately steering
people into to short term casual contracts. Very few will actively
pursue full time employment for you unless you have job specific
qualifications. You will see the same job offered over and over
again at many agencies, which is a waste of time for anyone
seeking employment as it is just a process for the government
to advise that there are x amount of jobs out there but the
reality is there isn't, it's the same job counted over and over
again.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
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WAITING
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DATE
: 15 September 2011 - AMENDED 17 October 2011
|
INVESTIGATION
INTO CENTRELINK'S INTERPRETATION OF THE
LAWS OF PARLIAMENT
|
AND THE SAGA BEGINS....
A Centrelink Customer aged 63 with medical
disabilities and no assets worth mentioning, is endeavoring
to develop a non-profit making business (a company) into
a profit making business and become self-sufficient. |
| 30 May 2011 |
Customer provides a profit & loss statement
to Centrelink. |
| June 2011 |
Centrelink DEEMS there is profit and attrubutes
this as income to the customer but does not advise the
customer of what has happened and just reduces payment
to the customer accordingly without any notice or explanation.
|
| 12 July 2011 |
Customer complains to Centrelink, as the
business is in fact not profitable and that in fact he
now has even less money to live on since Centrelink's
DEEMING. |
| 15 July 2011 |
Centrelink's Complex Assessment officer
Margaret S. Heath at Toowoomba, advises in writing the
following statement to support Centrelink's reduction
of payment:
“The income from one activity
is not offset against a loss from another activity even
if earned under the same business entity”
|
| |
Customer does not own any property but the
business (a company) leases a property for the business
purposes and sub-lets (rents) part of that property to
supplement revenue. It appears that Centrelink wishes
to deny the Customer the right to claim the deficit between
the rental paid for the business lease and the rental
income of the business sub-letting, approximately $800-00
per month and not provide the legislative basis for this
apparent rort by Centrelink. |
|
|
CUSTOMER IS APPARENTLY
BEING PENALISED FOR WORKING 7 DAYS PER WEEK AND TRYING
TOO HARD |
| 22 July 2011 |
Customer cannot understand why legitimate
expenses cannot be offset against the business revenue,
and faxes Centrelink a letter requesting a Review or Explanation:
"please would you particularise the legislation
and relevant section/s and/or judicial decision/s that
provides the authority for this statement" |
| 18 Aug 2011 |
NO response received
from Centrelink and Customer complains to Ombudsman
regarding the non-response. |
| 7 Sept 2011 |
NO response from the
Ombudsman.
Customer rings Ombudsman
for update and told call will be returned as officer handling
matter (Carolyn Cartwright) not at her desk. NO
call was returned. |
| 12 Sept 2011 |
Customer receives letter from Centrelink
dated 7 September advising that fax of 22 July was not
received until 2 September. Customer has a receipt of
Centrelink receiving the fax on 22 July and accordingly
considers that Centrelink has LIED
to him.
The letter contains 5 paragraphs of rhetoric elaborating
on various section of legislation that do not provide
the basis for its statement thus, AVOIDING
THE ISSUE. The letter also states:
“Offsetting of rental income is not allowed for
Social Security purposes between rental properties or
rent and other business income”
It appears... that this is a re-statement of the original
statement of 15 July, which again fails to set out the
legislation or judicial decision/s to ground this statement. |
| 15 Sept 2011 |
Customer makes a further complaint to the
ombudsman regarding Centrelink's equivocation
i.e., avoidance of an issue. |
| 11 Oct 2011 |
NO response from the
Ombudsman.
Customer rings Ombudsman
for update and told call will be returned as officer handling
matter (Carolyn Cartwright) not at work today. NO
call was returned. |
| |
As customer has received zero response from
Ombudsman
regarding 2 complaints, customer considers Ombudsman
to be a wank. |
| 14 Oct 2011 |
Customer receives letter from Centrelink
again avoiding the issues and requiring customer to change
the business model of the company to accommodate the agenda
Centrelink wishes to impose. Customer is threatened with
being kicked off Newstart for non-compliance. Customer
will not be intimidated, will not and can
not comply with such a demand as it would require
a retrospective material change of company facts, which
is considered by the customer to be illegal, unethical,
immoral and not at all in the best interests of the customer
or the company. |
| |
FEDERAL COURT PROCEEDINGS
(Judicial Review) TO BE FILED
|
COPY OF LETTER
DATED : 17th October 2011
TO : CENTRELINK COMPLEX ASSESSMENT - BY Fax 07 4694 0299
and 1300 786 102
and BY Reply Paid 7819 CANBERRA BC ACT 2610
ATTN : M. S. Heath - COMPLEX ASSESSMENT OFFICER, TOOWOOMBA
QLD
Dear Centrelink,
I refer to your letter dated 11 October 2011 with attached
forms, and also previous correspondence on this matter.
In that letter you have threatened to stop my Newstart
Allowance for non return of the said forms by 1 November
2011.
I am writing to inform you of the following :
|
1.
|
It is not possible to return the said
forms to you because I can not comply with such
an unreasonable demand as it would require a retrospective
material change of company facts and the company
business model together with providing a false perspective
of the company creating associated taxation issues.
As such you have put me in an impossible position
by your intimidation and negligence in trying to
save the taxpayer a few dollars. |
|
2.
|
Despite my advice to you in my letter
of 22 July (and other correspondence via the Ombudsman)
that the rental income and expenses of the entity
are in fact NOT a separate business to that of the
core business of the entity and the rental expenses
are incurred in the gaining or producing the income
of that entity, you have
(a) failed to acknowledge my advice;
(b) nor have you apparently turned your mind to
considering it. |
|
3.
|
The said forms are totally inappropriate
to the company business model and in any event I
cannot get past questions 7 and 8 of those forms. |
|
4.
|
My letter “REQUEST FOR REVIEW
OF DECISIONS” of 12 July and faxed to you on
12 July and again at your request on 14 July, was
a result of your failing to inform me of the reasons
for your deemed income increase of $300-45 (an income
which does not exist), leaving me to speculate as
to what was going on. Had you bothered to properly
and adequately inform me at the time of what was
going on, the current saga that has developed may
well have been avoided. |
|
5.
|
To assist me with informed decision
making, you have serially failed to clarify or provide
the details of a legislative or judicial basis for
your comment which underpins your assessment of
the company income:
“The income from one activity is not
offset against a loss from another activity even
if earned under the same business entity”. |
|
6.
|
In my attempt to address the situations
of your failures at my quarterly appointment with
Centrelink Noosaville on 13 October 2011, I was
assaulted by a staff member colleague of yours. |
|
7.
|
Due to your intimidation, negligent
and belligerent attitude and this assault, I will
be filing an Application in the Federal Court of
Australia for a Review of conduct in this matter
pursuant to section 6 of the Administrative Decisions
(Judicial Review) Act. |
|
8.
|
I should imagine that the cost to
the taxpayer in the protection of my rights will
be far in excess of the trivial savings to the taxpayer
that you are so zealously and wrongly contriving. |
|
9.
|
That Application will be seeking declarations
and orders, and will also request the Court to address
associated matters within its accrued jurisdiction.
Those matter will include allegations of Breaches
of Statutory Duty by yourself and Centrelink staff
at Noosaville in the circumstance of my listed medical
conditions as set out in my Centrelink Job Capacity
Assessments. You are responsible for aggravating
those medical conditions together with severely
hindering my ongoing expansion of work duties and
development of the company and damages will be sought
together with aggravated and exemplary damages. |
|
|
TO BE CONTINUED...
|
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
|
WAITING
|
|
|
|
DATE
: 13 October 2011 as amended @ 6-30pm
VISITING CENTRELINK IS A HEALTH HAZARD
!!! "CRAIG'S
MELTDOWN"
COPY OF LEGAL NOTICE TO CENTRELINK
TO : HANK JONGEN CENTRELINK hank@centrelink.gov.au
hank.jongen@humanservices.gov.au
and
Alan Davidson - manager Centrelink Noosaville BY FAX : (07)
5473 8299
RE : CONDUCT OF CENTRELINK OFFICER NAMED “CRAIG” IN
NOOSAVILLE OFFICE
Dear Centrelink,
Further to my visit to Centrelink Noosaville today (13th October
2011) at 7-35am where your employee named Craig (who refused
to provide his surname) displayed attitude and conduct that
in my opinion consisted of numerous breaches of statutory duty
required by a public servant.
A quick summary of events :
|
1
|
Craig told me several times in a manner
that I found incorrect, offensive and intimidating that
he was canceling my Newstart Allowance for not looking
for work outside my current employment. |
|
2
|
I pointed out that according to my Employment
Pathway Plan I was not required to look for such work,
(which the manager stated later to me
was in fact correct and that Craig had been mistaken). |
|
3
|
I then pointed out to your Craig that you
can do that, but IF there is any negligence in your conduct
I will sue Centrelink and sue you personally. |
|
4
|
Craig (amongst other things)
then stated the following words to me, or words to the
effect; |
| |
(a) |
“I will fix you” |
| |
(b) |
“Believe me, I
can and I will make it my business to fix you” |
| |
(c) |
Removed his glasses and stated “look
into my eyes” stood up, towered over
me as I was sitting and repeated the words 4 or 5 times
in a provocative and aggressive manner at my face “I
will take you on“ |
| |
(d) |
He then rushed of whining (about being threatened)
to the Centrelink Office Manager (who did eventually provide
me with some accurate facts, and attempted a whitewash
of Craig's conduct). |
|
5
|
As a result : |
| |
(a) |
I felt in fear of violence by Craig; |
| |
(b) |
I felt bullied and intimidated by Craig; |
| |
(c) |
My voice was shaking I became confused and
I had severe concentration problems driving home in my
car; |
| |
(d) |
I remain stressed and likely to not carry
out my work duties for the rest of the day. |
|
6
|
Considering that Craig had access to my
Centrelink Job Capacity Assessment which clearly state
(as a 63 year old) that I suffer from medical conditions
that would be aggravated by this sort of conduct, it is
my opinion that the conduct is grossly negligent. |
NOW TAKE
NOTICE
Please would you retain your video surveillance record
of my visit this morning for potential evidence in court
that may be presented at request or by subpoena.
AND TAKE FURTHER NOTICE
Now that you have been given notice as above, please prepare
for the said video to be accessed under an application
pursuant to Freedom of Information legislation. |
|
|
• Online FOI request for
customer file and video footage filed at 6-24am on Friday
14 October 2011
http://www.humanservices.gov.au/corporate/freedom-of-information/index#N1007F |
|
|
ASSAULT BY CENTRELINK STAFF MEMBER
<< COPY OF LEGAL NOTICE TO CENTRELINK NOOSAVILLE
dated 16 October 2011
REGARDING ACCESS TO VIDEO FOOTAGE UNDER FEDERAL
COURT RULES |
|
|
|
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
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WAITING
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|
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|
DATE
: 4 October 2011
Dear Hank,
As you no doubt know, many people are entitled to benefits they
prefer not to claim, often because the process of applying or
the title of the benefit is diminishing in some way.
Certainly it saves the Government extra expense but the entitlements
can benefit the recipient in their daily life and society in
general which is surely the purpose of 'welfare'.
A title like 'newstart' is good, so also 'job search'. 'Family
payment' is good. 'Family allowance' is not. If the titles accord
the citizen sufficient respect, there is much personal benefit.
A person's self esteem is very important to them.
Changing titles like 'pension' and 'youth allowance' is difficult.
Some states use the term 'seniors'. A huge leap from 'old aged
pensioner'. 'Elders' surely would be even better? My daughter
is not a 'youth' but rather a young person.
I believe it is possible to rename most benefits so they accord
everyone their dignity while enabling Centrelink staff sufficient
clarity.
I have stood in many Centrelink queues over the years and observed
the positive changes and greater sensitivity in the exchanges.
However, if I may make a further leap, the language of communication
between representatives of all Government departments and the
citizenry might well benefit from another healthy revision.
I would offer suggestions if they were welcome.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
|
WAITING
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|
|
DATE
: 10 September 2011
Dear Hank Jongen
What are you supposed to do when Centrelink makes a HUGE mistake
& then covers it up & won't fix it?.
What happens when Centrelink bill you for a debt that was caused
by an inept investigator who couldn't use logic or do the math?
What happens when a person truthfully declares earnings & hours
worked but because of "out of the ordinary" circumstances involved
(too hard), the inept Centrelink staff member, takes those rightful
welfare payments back.
Then brings on board other work mates to help cover the mistakes
up.
Then when you kick up a fuss & deny the accusations they all
get together out of Spite & fabricate new debts against you.
These debts where eventually dropped because this time around,too
many people where watching them. Is that fair & Honest?
What happens when Centrlink accuse you of contacting them and
giving false information even though you constantly deny that
accusation?
The answer to this question is that Centrelink then blatantly
accuses you of lying to them.
They then dig up a contact CRN as their evidence to try and
pressure you into admitting something that you didn't do.
Then, what does Centrelink do when it is discovered later that
the CRN evidence that they based their entire investigation
on for that period was not even YOUR CRN?
They ignore it & continue to Bill you for the debt regardless
of the evidence at hand.
I am sure that debt never existed & that it was a stitch up
because I would have had to have done what Centrelink implied
for it to exist. But that was was proven to be 100% incorrect.
What happens when your full TAX records obtained from the ATO
for the debt periods in question show a totally different amount
to what Centrelink have used to determine your debt?
The answer to all these & many more questions about a Centrelink
Integrity Department Witch-hunt against me is that they hide
it & use a biased appeals tribunal process that will not even
let you present important details as evidence. That's right,
I was not allowed to present ATO figures as evidence & the CRN
fiasco was ignored too.
I was scammed by Centrelink,their freedom of Information department
& their Woodridge Integrity department but Centrelnk won't investigate
my claims & couldn't give a dam about the situation that has
occurred. Is that fair or honest?
And Why won't Centrelink investigate? Are they afraid of, or
do they already know what it will turn up.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
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WAITING
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|
MESSAGE FROM HankJongen.com
TO : Hank Jongen public servant, General Manager (Communication)
of the Centrelink
bureaucracy,
AND : the GEEZERS at PARLIAMENT of AUSTALIA
@ http://www.aph.gov.au,
(taken from IP addresses) who monitor this website.
You are always welcome to CONTACT
this website to find out more personal details regarding the people
who post comments. |
|
|
DATE
: 9 September 2011
Hi Mr Hank Jongen, I am on the disability pension and as a taxpayer
i would like to see Centrelink re- structured to save the Taxpayers
at least up to 40-50 % of the total amount government Pays to
keep Centrelink in operation. Now you may say Taxpayer! I say
yes . "Even though i am on a Disability pension 10% of my money
goes to goods and services Taxes which is a tax i pay and goes
towards the Government coffers which help pay for your job "
Some might say thats not much tax you pay? But i say thats more
than some businesses who actually run at a loss and pay no tax
while compounding asset's. They call this money poor asset rich
(when the time comes to sell) This is also empire building.
We all know that Centrelink needs transparancy and one of the
most important governenment legislation thats needs to be passed
is that Centrelink has a statutory time to process reviews and
not leave Centrelink customers going hungry or without medication
in a ongoing basis where centrelink says that " your claim is
being processed" We know that the private sector can sort things
out ASAP so why cannot the government agency such as centrelink
do such.
GST Taxpayer
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
|
Thank you for your question,
GST Taxpayer.
We anticipate taking your proposal on-board and that it will
enable us to significantly value-add to the process of establishing
a suitable selection-process for identifying and targeting
better outcomes associated with broadening our horizons in
terms of forward-thinking and a collaborative approach. Once
joint sign-off has been achieved (forecast for October 2015),
we can move forward and work with a think tank committee to
evolve our way of thinking and better formulate a selection
of protocols that will enable us to form an apparatus comprised
of contracted advice based on sole-desired outcomes to identify
a suitable approach to broaching the issue.
SIGNED : Hank
(well not really... but due to being serially ignored by
the Shrinking Hank, we made this one up instead :-)
|
|
|
|
DATE
: 29 August 2011
In late 2010, my Single Parenting Payment was suddenly cancelled
even though I had 50% shared care of a 5 and 7 year old.
Under Social Security legislation, only one parent can be awarded
"primary carer status" and only one parent can receive the Single
Parenting Payment. As my ex-wife applied for the payment after
recently quitting her job, they totally cancelled my payment
and gave it to her as she "would recieve a higher amount of
PPS" and would be in "more need of income support". An appeal
with the SSAT created the same outcome, even though at the time
I earned only $23000 per year.
I have since tried to re-apply as circumstances change. Despite
her getting married, living in a house her parent's purchased,
working 2 casual jobs and starting a printing business, they
still deem her as "needing more of a favourable outcome" - rejecting
my application to be a "primary carer" and get the single parenting
payment.
I have written to numerous politicians and DEEWR workers all
with the same result - nothing will change. Even though I care
for my kids every 2nd week, earn only $39000 a year, feed them,
clothe them the legislation still stands - the one who the FAO
determines is in more need of the "primary carer" status becomes
the primary carer and the other isn't - and is rejected from
receiving the Parenting Payment.
This is a totally unjust situation that I suspect affects all
single parents in 50/50 care situations - particularly men.
Chris
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
:
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WAITING
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|
DATE
: 19 August 2011
TO:
Gary Hardgrave, http://www.4bc.com.au/drive
4BC radio Brisbane
I was listening today (Fri 19 Aug 2011) to your talkback guest
appearance of Hank Jongen, manager for Centrelink. Unfortunately,
I have been unable to find a recording of it on your website.
I noticed that when Hank got to a difficult issue, such as the
elderly lady who has to continually submit onerous quarterly
forms to Centrelink despite the fact that nothing will change
until she departs this planet, that Hank resorts to words of
the effect,...." We don't make the rules, we are forced
to act in accordance with the laws as set down by Parliament"
.... as published on the http://HankJongen.com
(unauthorised) website.
Now Gary, Hank to the best of my knowledge NEVER CITES those
laws (ie, sections of Australian legislation) to support the
Centrelink interpretation and administration of such laws, and
refuses to respond to this issue via the HankJongen.com
website.
Considering the recent substantial chastising (systemic weaknesses
and in particular lack of transparency) of Centrelink by the
Commonwealth Ombudsman (links at HankJongen.com
[SEE BELOW]), I am of the opinion that Hank is in the job
of continually ducking this issue of what I see as unreasonable
arbitrary decisions by Centrelink, that (appear to me) to be
unsupported by legislation and a waste of taxpayer funds in
administration.
Considering your potent interrogation of those that you feel
deserve it, I was disappointed that you did not see fit to challenge
Hank's waffle (as I see it).
Gary, I don't agree with a lot of what you have an opinion about,
but I do enjoy your show when I happen to be out driving after
3-00pm on weekdays.
Kind regards,
Gordon Craven
COPY : http://HankJongen.com
GARY HARDGRAVE / HANK JONGEN / CENTRELINK REPLY
CAN BE SUBMITTED HERE
|
GARY HARDGRAVE
4BC radio Brisbane
RESPONDS :
|
|
WAITING
|
|
STOP PRESS!!!
Has Hank hired lawyers ?
Clayton
Utz Lawyers Sydney ( famed
for shredding evidence) seems to have taken a serious
interest in this website....3 Aug to 30 Aug :-)
THE LOG (updated 5 September 2011) :
|
|
|
|
DATE : 19 July 2011
CONTACTING CENTRELINK IS A HEALTH HAZARD
!!!
RE : HOW TO SPOIL A PERSONS DAY - comment (11
July 2011)
I have a problem with moderate high blood pressure. Last time
I contacted Centrelink and had to suffer the IDIOT robot and
IDIOT human I measured my blood pressure, and it was 194 /
142, which is frightening!!
I consider that contacting Centrelink is a HEALTH
HAZARD!!!
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
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WAITING
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| |
| COMMENT -
23 July 2011 RE: CONTACTING
CENTRELINK IS A HEALTH HAZARD (19
July 2011) |
|
*
|
I had to return a rent certificate form
within 14 days to Centrelink (hereinafter referred to
as "C").
On the 14th day I hand delivered the form to the C office
(30 minute drive in a borrowed car) with the required
copy of my rental lease per requirement of the form (C
already had 3 copies of the lease agreement that I had
previously supplied).
Some PRICK (with an apparent
chip on his shoulder) told me that as my lease agreement
was 3 years old I needed to get my landlord to sign the
certificate, the landlord was living 3 hours drive away.
There was NO requirement on the certificate for
this to happen, but he would not accept the certificate.
After some heated conversation, I walked out of the C's
office.
•
I was so pissed off I couldn't find the car!!
• I thought I was having
a bloody stroke or something!!
Well after about 20 minutes of wandering around I found
the car and drove home.
I rang the C complaint number to ask why C can't design
a form that is competent.
After ROBOTS... the C lady told me "I don't know"
but I can see your dilemma.
Accordingly, my rent assistance was to be cut off for
non return of a "properly completed form".
However the manager of the particular C office contacted
me, was quite helpful, and a resolution was arrived at.
MORAL OF THE STORY
Centrelink can be a HEALTH HAZARD!!! |
|
|
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DATE
: 19 July 2011
CENTRELINK DISCRIMINATION from
ORIGINAL
POST @ NOT GOOD ENOUGH
Why is it that if you find yourself unemployed but with a Mortgage
- you receive NO EXTRA HELP from Centrelink, but if you are
unemployed and renting a place, you can receive a Rental Allowance
Payment on top of the normal weekly benefit?? I did write to
the Federal Minister responsible for Centrelink asking why Home-Buyers
were discriminated against - surprise, surprise, I never received
a response!! I'm now at the stage where my house is on the market
- once it does sell and I rent someplace - I will then receive
Rental Assistance?? Is the system crazy, or is it me :-(( ??
ORIGINAL
POST with many responses @ NOT GOOD ENOUGH
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
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HANK RESPONDS
:
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WAITING
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DATE
: 11 July 2011
HOW TO SPOIL A PERSONS DAY
I am 63 years old this month and have a job capacity assessment
of 8 to 14 hours per week. I earn $144-00 per fortnight which
is declared to Centrelink (now known as HUMAN SERVICES). I actually
spend most of my time 7 days a week trying to improve that income
and just this morning as part of my work commitment had to get
up at 2-30am and drive for 5 hours.
A couple of weeks ago Centrelink informed me in writing that
my fortnightly income was now $156-45. No reason or information
was provided for this increase and I do not in fact receive
that increase. I thought what the hell, it's not worth ringing
up to try and find out the reason, as from previous experience,
I found that ringing Centrelink is worse than ringing Telstra.
I declared the $144-00 on my subsequent income statement (as
I had done many many times previously), and for some reason
unknown to me Centrelink underpayed me around $70-00 from the
previous fortnight.
OK, I have to take the plunge and ring Centrelink to find out
what is going on. The only land line phone available to me is
the business phone of my employer. As I understand it, mobiles
do not get to use the Centrelink 13 number for free.
Well when I ring, a recorded political message tells me ALL
ABOUT the new carbon tax and that I may get $300 in 12 months
time (as if I care), and as if I have not heard enough of this
political bullshit already on the TV and radio. I then have
to voice in my CRN to a ROBOT which then asks me a series of
questions. Trouble is the idiot ROBOT does not seem to have
the ability to understand english until you repeatedly scream
the answer at it.
Next I am put through a series of sub directory options which
have no relevance to my reason for ringing and after screaming
again at the ROBOT I am told there is a 10 minute delay to speak
to a HUMAN, I have now been on the BUSINESS phone for 10 minutes.
After being primed by the ROBOT and being on hold for 12 minutes
(that's 22 minutes on the BUSINESS phone), I get to speak to
a HUMAN that informs me that my fortnightly income is now $300-45
(despite the Centrelink written statement AS AT TODAY, that
it is $156-45) but cannot explain how it has risen to the $300-45
amount from $144-00 and suggests that I should do a Freedom
of Information request to find out why. I stated to the HUMAN
that a FoI request is ridiculous and that Centrelink has a duty
to write to me setting out the reasons for my (apparantly deemed)
increase in income. The HUMAN tells me that I should request
the written statement from... Centrelink, I said but that is
what I am doing NOW, that is why I am ringing YOU, don't you
understand that!!!
Apparently the HUMAN did not understand as there was no offer
made to provide me with a written explanation. During all this
crap and after a total of 29 minutes on the BUSINESS phone I
had detected 2 incoming BUSINESS calls which could not be answered
as I was on the phone to... CENTRELINK.
Well the washup of all that was I was totally pissed off, my
day was spoilt which did nothing for my medical depression and
my employer lost 2 potential customers. In frustration I verbally
requested a Centrelink Review, in order to try and get something
in writing, whether that will happen is unknown.
Centrelink, you a bunch of f%*(@wits,
if you don't want people ringing you just say so instead of
employing IDIOT ROBOTS and IDIOT HUMANS.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
HERE
|
HANK RESPONDS
:
|
|
WAITING
|
MESSAGE FROM HankJongen.com
TO : Hank Jongen public servant, General Manager
(Communication) of the Centrelink
bureaucracy,
AND : the GEEZERS at PARLIAMENT of AUSTALIA
@ http://www.aph.gov.au,
(taken from IP addresses) who monitor this website.
You are always welcome to CONTACT
this website to find out more personal details regarding
the people who post comments. |
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DATE
: 10 June 2011
Just want an explanation as to why I can not qualify for a temporary
disability/sickness. Have been actively looking for employment
and this includes studies etc to enter different work areas,
but classed as unemployable by employers (they are too scared
to employ me because of existing injuries and arthritic lumbar)
centrelink staff say to "lie about or hide"
the physical if possible ha what a joke even the S/R Naprosen
doesnt stop the pain and not to mention weakness in the legs
oh and I am also on 20-40mg Aropax for depression and anxiety
- I have had a spat of two years off and on of self harm.
I am paying out of my newstart allowance for my education support
cert III in full as I am apparently 'skilled' due to the fact
that I already have a cert III in retail supervision that is
over six years old and in order to see the specialist now instead
of five years down the road on public health I have opted to
pay the private fee with medicare rebate claim, this means that
I have to save money to get to Melbourne from Gippsland by the
morning appointment time as the specialist is working in the
hospital in the afternoons, driving myself is definately not
an option as the nerve damage in the lumbar region has caused
my leg to spasm violently on many occassions and has interferred
with sleep for over two years.
Having browsed through some of the other posts it seems that
you will listen to your Business Union partners and others that
have vested interests in Centrelink before you make decisions
that adhere to Human Rights charter, I don't mean to insult
you but as the face person for Centrelink people would really
appreciate a legal and informed response to their questions
especially in light of knowing that others have received disability/sickness
benefits on a permanent basis for much less .... in particular
in Gippsland it is common for many on disabiltiy to also be
SCRIPT junkies???? a mental illness that is CHOOSEN by the person,
they then go on to spend ALL their benfits on the scripts while
their children are shoved back and forth through the disgraceful
system that is DHS child protection services which in turn produces
future problems. On top of all this I am also searching for
my biological fathers family as I have to get a birth certificate,
being that he was part indigenous it is proving a bit more difficult
than usual.....I have to go through the Dept. of Immigration
and pay for a certificate to prove that I was born here in Australia
and that I am an Australian by birth?
Mr Jongen, I need to know how would you manage on a daily basis
if the above was your daily life for the past five years, would
you manage to be emotionally stronger than I to be able to get
up in the morning and face yet another day of pain, running
around and studying on top of appointments etc, have you ever
experienced a full anxiety attack and are you aware that the
physical rammifications of it? Have you ever sat down in your
bedroom with a razor blade and systematically cut yourself to
relieve the emotional pain you feel that comes from yet another
failure in life, you cut because it is the ONLY form of control
you have left - physical pain obliterates the mental anguish
for a short time.
SIGNED : Dianne
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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WAITING
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MESSAGE FROM HankJongen.com
TO : Hank Jongen public servant, General Manager
(Communication) of the Centrelink
bureaucracy,
You are always welcome to CONTACT
this website to find out more personal details regarding
the people who post comments. |
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Good on you HankJongen.com
Some great work you are doing and fills a bit a big gap
left when Centreflunk.com
closed down. If you ever hear of Jason Pickett, tell him
I miss him and his work, he always showed Hank in a Nazi
uniform and was hounded off the internet by Centrelink lawyers,
so keep safe HankJongen.com
and great work from a kindred spirit. I added a link to
you site from my Centrelink page. Please Let me know if
Jason is around. http://www.hereticpress.com/Dogstar/NoCourt/Docs/CSA.html
Regards,
Tim Anderson
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DATE
: 5 April 2011
Hank, I don't know if you care or not, I know you have to make
yourself look good on TV, But I am a guy on disability support
pension, and I have been on it since 1994, I am capable of doing
some type of work but i got into trouble with the police over
25 years ago, I was imprisioned and paid my debt, and I have
been paying for it ever since, each time I am able to get myself
a job it lasts for a very short time until the police report
comes in and then I am out the door, I have emailed tony abbott
and joe hockey about this and did not even get a reply from
the ignorant bastards, These emails are going to be forwarded
on to today tonight because i am sure you don't give a rats
about people like me, I thank you.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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CentreLeaks
CENTRELINK'S INTERNAL e-Reference DOCUMENT
ASSESSING SOLE TRADER INCOME / HOBBY INCOME
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Hank, |
| 1. What laws of Parliament, give Centrelink
the right to deny hobbyists the right to deduct expenses
from the income derived? |
| 2. Why isn't this information published
on Centrelink's website? |
| 3. Doesn't screwing people and discouraging
hobbies only encourage people to have to cheat to survive? |
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DATE
: 26 March 2011
I publicly put this to Hank Jongen on this forum. On a recent
Today Tonight program I'm sure you made a comment about a man
on disability stating that because he could almost dance that
meant he wasn't eligible for the disability pension.
I found your comments offensive to say the least. I interpreted
your statement that basically if a person can walk, dance then
they shouldn't be on disability support. Thats wrong and the
DSP is there for people who cannot work a certain amount of
hours and their health holds them back from doing it full time
and the public were not informed of that.
Injuries are not always visible to the naked eye nor are people
aware of the type of pain relief drugs that people take and
that must be taken into account. I'm sure genuine cases will
be reported and then the poor bastards will have to explain
to your (NON medical) investigators that they are legit cases.
What an awful position to place people in.
Hank I am aware of a case where the tip off stated that a person
didn't have legit injuries because they were going to the gym
and exercising. Well considering it was part of their rehabilitation
program I hope they were going to the gym. So can you see if
you put out there the wrong information the public will grab
it and start reporting people who may very well be innocent.
You dear sir have a duty of care in your position so be very
careful with how you do put that information out there in the
public domain. I couldn't believe that a man in your position
could say such a thing like that. You need to retract your comments.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE
: 17 March 2011
Dear Hank,
I have had Metastatic Melanoma for over 20 months now and my
Disabilty claim has been rejected and with my appeal I am continuely
being stuffed around by your Review officer Mark Felton who
just can't make a decision even though I have sent medical evidence
by 4 doctors that I can "Never work again". Why do you treat
people with cancer, as I have noticed, like this. You all should
be ashamed of your selves.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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The Commonwealth Ombudsman
has given the welfare payment agency Centrelink a bad report
card.
Prompted by thousands of complaints to his
office, the Ombudsman has taken a detailed look and identified
"systemic weaknesses", including Centrelink not
telling clients whether they had their benefits cut or even
if they owe money..... many thousands of Centrelink clients
who've complained of arbitrary withdrawal of benefits, or
imposition of conditions or changes or reporting requirements
- all of which have proved to be invalid.
FULL ABC STORY HERE
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OMBUDSMAN REPORTS
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DATE
: 15 February 2011
My name is Jan(57yo), and I care for my 89yo mother, I also
work a casual job (rostered on for 12.5 hrs per week). I do
this despite several chronic diseases and being in severe pain
all the time. My total income is less than $30,000 and I have
a mortgage.
The government cannot ensure I receive adeqate health care (cannot
get surgery for severe bunion and hip replacement, and they
don't want me to have pain relief either). But, I have accepted
that as my lot.
However, the one luxury we have is watching our favourite shows
on tv. So, with the introduction of digital tv, it now appears
centrelink has taken away my chance of government assistance
with switchover. I tested my eligibility for assistance on the
centrelink website some months ago, and I was informed that
I was not eligible, but have since received 2 letters for myself,
and 2 letters for my mother saying we may be eligible for assistance.
I rang today to find out about it, only to be told, yes we are
eligible, BUT because I acted on the false information from
the centrelink website, and bought a tv and had a new antenna
installed, I had nullified my eligibility. THANK YOU CENTRELINK.
YOU ARE GOOD AT GETTING IT WRONG.
But then again, it is like services for the aged, not there,
just a lot of talk, NO respite available, NO real help for carers
(even HACC supervisors tell you they are not a cleaning service).
I guess I go back to the only thing I can trust, WE ARE ON OUR
OWN, NO ONE IS GOING TO DO IT FOR US, WE HAVE TO TAKE CARE OF
OURSELVES.
So if you are not able to do what you say, please don't say
it!!!! Sick of all the broken promises and lies!!!! Those who
get help are few and far between, just so you can spread that
you are doing something. Why weren't all who qualified given
help, just one more bungle after another one would think.
Response PLEASE!!!
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE
: 8 February 2011
Hank, My daughter who is 18yrs old has just finished her yr
12 and has informed me that she intends studying at James
Cook University in Cairns she leaves home in Darwin on Saturday.
My wife's and my combined income is $136,000 per year i have
3 other children and i have just purchased a house in Darwin
and have a large mortgage, My daughter applied for youth allowance
and has been rejected because we earn too much.
My daughter is 18 she is an adult we don't get any support from
centrelink for her so why isn't she entitled for youth allowance
i can't afford to help her out, looking at guidelines for youth
allowance it states combinded income to be $150,000 no wonder
kids today don't want to work.
SIGNED : Michael Mcclellan
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE
: 6 February 2011
Cus has updated his original complaint ignored by Hank:
".....typical bureaucratic whitewash of cus's complaints,
by preferring to believe the derogatory fabrications and falsities
told by a SAEP
employment consultant (flying the Job
Services Australia banner) by the name of Neville Wallace
(SAEP's
Nambour office). When cus complained to SAEP
and required rectification of the fabricated, false and derogatory
comments entered onto cus's file by Wallace, a letter from SAEP's
lawyer MARSH
MAHER, politely told cus to "SOD OFF" in
lawyer lingo." - UPDATED COMPLAINT HERE
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE : 5
February 2011
Submitted by anonymous :
"If you can control a
man's thinking, you do not have to worry about his actions.
When you determine what a man shall think you do not have
to concern yourself about what he will do. If you make a man
feel that he is inferior, you do not have to compel him to
accept an inferior status, for he will seek it himself. If
you make a man think that he is justly an outcast, you do
not have to order him to the back door. He will go without
being told; and if there is no back door, his very nature
will demand one."
George G. Woodson
"Character is something each
one of us must build for himself, out of the laws of God and
nature, the examples of others, and - most of all - out of
the trials and errors of daily life. Character is the total
of thousands of small daily strivings to live up to the best
that is in us. Character is the final decision to reject whatever
is demeaning to oneself and others and with confidence and
honesty to choose the right."
General Arthur G. Trudeau
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE
: 17 January 2011
Centrelink advises ill costomer that they can still recieve
disabilty pension if they return to work for only15 hrs per
wk max and have a letter to say so , customer changes their
permanent wk roster to meet said requirements and so if able
to return to wrk has now lost their weekends and would have
to wrk for same time half the pay and centrelink then rejected
ssaid claim anyway?
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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DATE
: 21 December 2010
Dear Hank,
I started a claim for Newstart allowance on 22/11/2010 this
year in Glen Waverley, Vic. It was there that I used the phone
to have my 'first contact conversation'.
I went into the Springvale office later that week to hand in
the appropriate paperwork. I was then told that my ex employers
were to send a separation certificate.
I received a letter from centrelink on 13/12/2010 dated 09/12/2010
stating that my claim for newstart had been rejected because
the appropriate paperwork had not been received. I then rang
cventrelink that day to see what paperwork had not been received,
with Olivia stating that one of employment separation certificates
had not been sent by my old employer. She also told me that
the faxes that I had sent through, were received by centrelink,
but not by the woman that was dealing with my claim. I offered
to give a scanned copy of the separation certificate that my
ex employer had emailed me, to be told that that was no good
as it wasn't the original.
I rang my old employers to find that they had kept the original
on file, which they then said they were going to send through
the mail to me. I rang centrelink back again that day, to say
that the certificate was to be sent in the mail, and that I
would bring it in as soon as I had it. Brent also told me that
the copy of the separation would be acceptable as centrelink
could ring my old employers for its verification.
I asked Brent whether or not I would still be backpaid from
the original date (22/11/2010) to which he replied that I had
13 weeks from that date to have all the information in, so that
I could be packpaid.
I went into the Springvale office on the 20/12/2010 to hand
in the scanned copy, to which they told me that I was to have
my first contact conversation again. Whilst on the phone, I
once again asked about backpay to which he said that I wouldn't
be. He organised for someone to call me back within the next
48 hours to have the first contact conversation again.
i received a phonecall from centrelink today for that conversation,
to which she has now told me that it is up to the woman who
is dealing with my claim as to whether or not I will be backpaid.
So overall, I have $0.29 in my bank account, and have had no
credits coming into my bank accounts for the last month because
of paperwork that I had no control over. And through different
stories from different employees of centrelink I am left confused
as to what is appropriate action for me. I could have had the
paperwork in earlier if I had known they could ring for verification,
I also have no idea where I stand with being back paid from
the first date of contact with centrelink.
If you could please enlighten me with some information as to
where I stand, or at least the legislation that I can read over
because this is all very frustrating.
Thank you for your time Mr Jongen
Name Withheld
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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DATE
: 3 November 2010
Don't expect this website to remain up for long. A good example
is the centreflunk website [now closed but see YouTube's
- centreflunk.com] that they have continually tried to shutdown.
How unfortunate though that some comments can be viewed through
google cache. I am now out of pocket due to centrelink bungling
and am now required to pay a sum of money to debt collectors
who decided to give notice by mail sent on a friday only to
be received the following week on wednesday giving me only 2
days to pay up! F%^!$ you centrelink and every other puritan
who believe they are doing no wrong!
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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FROM YOUTUBE
How Centrelink's "we are right" attitude,
lack of due process & belligerence, CAN
extinguish a person's fire
in the belly.
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DATE
: 28 October 2010
Hi MY name is Kaylie and i have worked most my life, I have
two children aged 16 and 12, I do not get any support with my
16 year old from centrelink as she has left school due to some
very unfortunate events. My complaint is I was taken in to hospital
in mid september 2010 for an emergency operation and at the
moment can not work, I rang centrelink to see what I could claim
untill I was able to go back to work and was told to claim sickness
benefits which i did, after taking in forms and going to appointments
at the Broadmeadows office while being unwell I still have not
received a single cent from them, I would like to know how I
am suppose to support my children and pay rent with no money
apart from FTB for my son which is not a lot, pay my car rego
next week when they tell me it will take untill at least 31st
of October to process this payment. I went to my local member
of parliament yesterday to see what they could do and was told
that they were all in Canberra and nothing could be done to
help me. If I did not have my childrens Grandparents who have
helped me to no end as it is there deceased sons children I
am raising I dont know what would of happend to us. Hank can
you please tell me what I can do to get this payment started
and quickly. I am going back to work probably in Jan next year
and have no sick leave left or anything as my position is perm
part time. What am I supposed to do??????
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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DATE
: 24 October 2010
My child lives with the father less than 30% of the time the
other 70% is spent with friends. Yet because no-one applies
to Centrelink for the 70% the father is given 100% Our other
child is with me 100% 24/7 yet because of the new aligned care
rules I am expected to pay Child Support . Essentially on my
minimum clerks wage which isn't enough to get off the single
pension I'm expected to support the children 170% and pay him
for having 30%. I'm told I cannot object to his level of care
because I have 0%. Fraud is encouraged by Centrelink!
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE
: 13 August 2010
Unsure if you are able to help me but I'm almost at my wits
end i feel i have exhausted all available avenues to resolve
my problems. I'm a single mum, I work part time.My story is
very complicated so i will try to sum it up briefly Centrelink
made an error in 2005 that i have finally had amended through
an AAT hearing in April this year. I have been made pay child
support for the past 6 years for my sons who i have a share
care arrangement with their father who doesn't work despite
being an A grade electrician. I recently used the AAT's decision
in the Centrelink case for CSA to review my child support case
{for the 3rd time] CSA finally agreed that i should not have
to pay any money to my ex. When i asked about the approx $6000
i have already paid the response was there is nothing i can
do about that. Today i went to do my tax return and because
Centrelink paid me 22mths backpay in the 1 financial year instead
of over the tax years it should have been paid it has put me
into a higher tax bracket....I have spoke to both Centrelink
and Taxation and apparently it can't be altered. Also today
in the mail i received a letter of rejection for a claim for
compensation for the Centrelink bungle.... Being a parent is
the hardest job anyone could undertake Being a single parent
has other challenges over the past 5 years i have had VERY little
government support : Together with my Centrelink issues and
CSA I am left wondering is there any Government agencies actually
out there to assist single mums who wants the best for her family?
I really don't feel I've had a FAIR GO!
I would more than welcome the opportunity to discuss my situation
further with you or if you have any suggestions for me get some
further advice i would truly appreciate it.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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DATE : 9 August 2010
I would like to know whose bright idea it was to change the
eligibility criteria for youth allowance. I have supported myself
through my university studies, sometimes working two jobs, and
am now looking at 14 weeks of unpaid placement as part of my
course. Since the rules were changed, I would've had to prove
I was independent by working 30 HOURS A WEEK!! During a FULL-TIME
UNIVERSITY COURSE!! Where is the logic inherent in that??? I
am so beyond irritated because I have never claimed benefits
in my life and have taken pride in the fact that I could support
myself capably. However, with this placement coming up, there
is no way I can support myself. I would've qualified easily
under previous criteria but now that my parents have to provide
their income details (which is fine because they haven't earned
over $150k collectively), this will take forever... How can
anyone justify this criteria? Why am I killing myself working
and studying all through the week while there are others out
there claiming YA under the old criteria and not working/doing
cash in hand jobs? This is absolute and utter crap and I am
appalled. It's nice to know whenever you need the tiniest bit
of support, you can't get it.
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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PUBLICATION
DATE : 22 July 2010
Recently I visited the Centre Link office in Benalla, to see
if my son might qualify for youth allowance. As it was my lunch
hour I had limited time. I took a queuing ticket and commenced
to wait. I spent my whole lunch time waiting, then had to leave
as the queue had barely moved. In the time I spent waiting,
I was upset to observe that there were about double the number
of customers to seats. There was nothing to 'welcome' people
or create a pleasant atmosphere. I found the waiting room created
a negative environment for people who looked disenfranchised
from society. I believe it is important to provide sufficient
chairs, reading material, pictures on the walls, etc, as one
would expect in other waiting rooms. Surely we can do better
for unemployed people to help then feel valued by our society.
SIGNED : Rhona Rose
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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PUBLICATION
DATE : 22 June 2010
Hello I have a complaint about how my situation is being handled
at the moment, I was requested verbally to bring in proof of
ID although I have been a client with centrelink for the past
12 years, a licence was not sufficient and I expressed to the
worker that I wasn't in possession of a birth certificate and
would have to order one, I was given till the 10th of June to
provide one, the worker said if I had any troubles getting that
by the due time to ring and they would extend the time I had,
I had a baby on the 7th of May via a c section and had serious
complication including wound breakdown which rendered me bed
ridden for quite sometime, as I do not have a credit card or
a check book I was unable to order a birth certificate and due
to my condition honestly for a period during that time I had
forgotten all about it however I remembered prior to the deadline
and rang centrelink on the 9th of June and requested extra time
only to be told I had already been cancelled off my payment,
I explained that I had been given till the 10th and also never
received any letters or reminders stating that my payment would
be cut off if this wasnt supplied. I have since rang again and
reached a very helpful person who told me that centrelink can
request to look at my original documents that were handed in
when I first enrolled with centrelink to see proof of birth
or alternativly centrelink can ring births deaths and marriages
to confirm that I exist, yet nothing has happened and I am still
not back on payments, this is the 3rd time in as many months
that I have been cut off payments due to incorrect information,
and to top it off I received a debt for the payments I received
2 weeks prior to giving birth because I didnt look for work,
I have been told that this can be corrected easily however I
dont believe I should have received the debt in the first place,
I have till monday to correct this problem with my payment or
I will not be paid and neither will my rent or will food be
able to be brought, I have a 6yr old at school and a baby at
home who both require me to be able to pay for the roof over
there head and the food in there stomachs, I put in an appeal
to explain that I was unable to obtain a birth certificate which
can take up to 21 days to receive anyway in the time alloted
( which I was only told that I needed it on the 12th of May
) and the appeal was rejected. I can provide proof of my complications
and told that in my appeal yet that was still not good enough.
I am not asking for anything extra I only want my payments restored
as they should be.
THE QUESTION FROM HankJongen.com
TO Hank Jongen @ CENTRELINK IS THIS :
Is Centrelink so stuck up its own backside that
it can't sort this type of thing out without being so useless
and belligerent?
HANK JONGEN / CENTRELINK REPLY CAN BE SUBMITTED
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HANK RESPONDS
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PUBLICATION
DATE : 3 May 2010
My grandson who is 13 YO has gone to live with his dad (my son)
a couple of months ago (3 Feb 2010), up to today, there has
been no payment made to my son, he just keeps getting told they
are working on it. The problem is mine also, as I give my son
money to help him out until he receives a payment. MY HUSBAND
AND I ARE BOTH AGED PENSIONERS, WE HAVE NO ASSETS, LIVE IN A
MINISTERY HOME, WHEN IS HE GOING TO BE PAID FOR THIS CHILD?
(name, email & file number witheld from publication but
forwarded to Hank)
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HANK RESPONDS
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PUBLICATION
DATE : 13 April 2010
Between April 2002 to November 2008 Centrelink claims I was
over paid by $686.74 plus husband a total of $1,373.48, debt
number m113773. In 2002 we declared our UK pensions, & was assured
we were well within the safe margin to not affect our age pension.
However, Centrelink claims we did not declare my small UK pension.
I maintain Centrelink was negligent in somehow our files were
mislaid. Mr.Jongen, I would like in black & white exactly when
where & how this debt occurred can you help please? (name, email
& file number witheld from publication but forwarded to
Hank)
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HANK RESPONDS
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THE
SANTA CLAWBACK
from :
The
Courier Mail | A
Current Affair (ACA) Video | ACA
Pension cuts for Christmas?
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HANK RESPONDS
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The Rudd Government announced in a great
fanfare, its increases to the aged pension.
However in typical political fashion, it failed to adequately
communicate its clawback via the Work
Bonus legislation introduced at the same time as the pension
increase. The result was substantial confusion in the community. |
NOT REQUIRED
as the Work
Bonus legislation is fairly clear
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THE
DEATH BED
from Channel 7 Today Tonight :
FULL
STORY HERE |
HANK RESPONDS
:
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| THE
QUESTIONS FOR HANK :
Questions emailed to Hank at hank.jongen@centrelink.gov.au
on 4 Feb 2010. |
Hank,
please identify the laws (i.e. relevant sections
of relevant legislation) as set down by Parliament:
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that
requires a person to make a serial application
for jobs that the person cannot even get an
interview for, thereby wasting the time of
these persons and in particular the employers
they have to approach; |
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that
requires persons terminally ill on their death
beds to be assessed with a job capacity of
15 to 22 hours per week; |
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that
requires person terminally ill on their death
beds to have to serially apply for jobs; |
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causing
the appalling circumstances of refusal to
provide carer allowances. |
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WAITING
As at 22 July 2010 Hank's Centrelink has viewed this page
approximately 103 times since 4 Feb 2010.
Unfortunately Hank seems to be declining to respond.
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THE
CUS - Customer ref : 702294637K, affectionately
referred to by Centrelink
as "cus". |
HANK RESPONDS
:
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Updated
: 6 February 2011
Cus is 61 years old (now 62), has several medical conditions
and consequently is virtually unemployable. Cus is assessed
by a
job capacity assessment (JCA) of having an 8 hours per
week job capacity. Cus has achieved that and does work 8 hours
per week in paid employment. Because cus's JCA says he is
also capable of achieving 15 to 22 work per week with "intervention",
cus is sent along by Centrelink
to Salvation
Army Employment Plus ( SAEP)
for some "intervention".
SAEP
treats cus like a delinquent child and says that he should
go and volunteer to sort second hand clothes so as to pay
back society for Centrelink
support.
Cus fails to see how sorting second hand clothes will assist
him achieving his employment goal and become "self-sufficient".
Cus also finds the implication by SAEP
that he does not already perform voluntary work, to be offensive.
Further, SAEP
inflicts a substantial amount of veiled insults on cus and
cus is refused reasons for decisions because according to
SAEP,
it is not instructed by Centrelink
but by the Department
of Education Employment and Workplace Relations ( DEEWR)
and cus should complain there. Cus did that, and DEEWR
amongst other things told cus to go and get a doctors certificate
to combat any ill health aggravated by SAEP,
Centrelink
or DEEWR,
and conducted a typical bureaucratic whitewash of cus's complaints,
by preferring to believe the derogatory fabrications and falsities
told by a SAEP
employment consultant (flying the Job
Services Australia banner) by the name of Neville Wallace
( SAEP's
Nambour office). When cus complained to SAEP
and required rectification of the fabricated, false and derogatory
comments entered onto cus's file by Wallace, a letter from
SAEP's
lawyer MARSH
MAHER, politely told cus to "SOD OFF"
in lawyer lingo.
However all this, is an unresolved saga that seems not to
be in Hank Jongen's jurisdiction, as Centrelink
chooses to buck pass the matter onto DEEWR.
Problem for cus is that he is determined to be "self-sufficient"
into his retirement years which is in line with Centrelink's
mission statement (as above), and in addition to the 8
hours per week work performed, because of the extremely flexible
working conditions cus performs up to an additional 30 hours
per week unpaid work for his employer. This is not revenue
raising work but business development work and provides cus
with work experience so as to eventually increase the revenue
and profit of his employer and keep cus in touch with the
work force while providing cus with personal development.
In return his employer guarantees to increase the hours of
permanent paid employment to cus in a ratio that is equal
to the increased profit margin.
Because of the flexible hours, cus works 7 days a week at
achieving this employment goal and in his enthusiasm has even
launched consumer protection legal proceedings in the Federal
Magistrates Court against a competitor of his employer, to
further that goal.
However SAEP's
"intervention" sees all this extra
work and legal proceedings as cus's hobby and refuses to support
cus to further his goal. Consequently, along with the SAEP
insults and hindrance, cus is required to apply for jobs that
he is never going to get and because of that cus appeals to
the Social
Security Appeals Tribunal (SSAT). Cus says the SSAT acted
like attack dogs towards him, were not interested in the appeal
issues before the 3 person Tribunal, but were more interested
in chastising cus for being long term unemployed.
According to cus, a particular member of the Tribunal named
Ms Wilhelmina McCartney (or Willy as cus was informed) bore
a stunning resemblance in appearance and attitude to Barbara
in the ANZ comedy TV commercial.
As a result of all this and more, cus has had to appeal to
the Administrative
Appeals Tribunal (AAT file number 2009/5878) and cus's
medical condition has deteriorated as a direct result of all
this drama. Consequently cus is now under a medical certificate
declaring him totally unfit for work.
The washup is.... Centrelink's
forced "intervention" is a bloody
disaster for cus but of course, Centrelink
doesn't see it that way.
Cus manages to retain some fire in
the belly, despite the best attempts of Centrelink
& Salvation
Army Employment Plus to extinguish it.
Currently, cus is re-assigned to a Job
Services Australia agent for Centrelink
(not the Salvation Army) who is quite reasonable and understanding
of cus's situation, however cus waits in trepidation to the
whims of the Centrelink
bureaucracy, while trying to achieve his employment goals
and get the fabricated, false and derogatory elements of his
file rectified.
| THE
QUESTIONS FOR HANK : Questions
emailed to Hank at hank.jongen@centrelink.gov.au
on 4 Feb 2010. |
| Cus acknowledges he has to satisfy
Centrelink's
Activity Test and section 601
of the Social Security Act states: |
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(1) Subject to subsections (1A)
and (5), a person satisfies the activity test
in respect of a period if the person satisfies
the Secretary that, throughout the period, the
person is:
(a) actively seeking; and
(b) willing to undertake;
paid work in Australia, other than paid work that
is unsuitable to be undertaken by the person.
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•
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JUSTICE
TAMBERLIN DEFINITION OF THE ACTIVITY TEST
"In my view, the requirement in s 522
[superseded by s 601]
that a claimant actively seek paid work, calls
for a claimant to make a genuine positive effort
to secure work......" |
Hank,
please identify the laws (i.e. relevant sections
of relevant legislation) as set down by Parliament:
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that
requires a refusal to accept that the additional
30 hours unpaid work by cus, satisfies the
Activity Test according to the definition
of Justice Tamberlin; |
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that
requires cus to apply for jobs he is never
going to get, thereby wasting the time of
cus and the employers he has to approach; |
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that
requires the "intervention"
as described above; |
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that
requires cus to be treated in such a degrading
and insulting way that in fact hinders cus's
employment goal, self-sufficiency
goal and
deteriorates his medical condition. |
| And
finally: |
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how
does the conduct of Centrelink
and SAEP
assist cus to achieve "self-suffiency"? |
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WAITING
As at 22 July 2010 Hank's Centrelink has viewed this page
approximately 103 times since 4 Feb 2010.
Unfortunately Hank seems to be declining to respond.
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This website is published by Fair-Trading.com.au
a private consumer protection website which has no affiliation whatsoever
with Hank Jongen, Centrelink or the Australian Government or any of
its agencies. |
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